Warranty & Replacement Parts

You can find Quictent's policy for warranty and replacement parts from here.
What are covered?
Quictent products apply to a flexible warranty from 6-month to 5 years, which takes into effect from the purchase date on the receipt. Please refer to Quictent Warranty 2021 for the latest warranty information of each category. Please note:
  • We’ve added the warranty information for the Truck Tent, Motorcycle Shelter, and Raised Garden Bed.
  • The warranty of the Party Tents and the RAISED GARDEN BEDs varies from the size and the material respectively. We highly appreciate your kindness to specify the  required information when filing for a warranty claim for the two categories.

Notice

  • The free warranty only applies to manufacturing defects and normal use.
  • The free warranty applies to Quictent products from the Quictent website and its Authorized platforms and dealers include but are not limited to the following: Amazon, Walmart, eBay.
  • We may change, update any contents included without noticing in advance. For the latest updates, please bookmark this page or contact our customer support team.

Product Category

Warranty

Shade Sail

5 Years Warranty for All Parts

Truck Tent

2 Years Warranty for All Accessories

Motorcycle Shelter 1 Year Warranty for All Parts

Pop Up Canopy

6 Months Warranty for Frame, Roof, And Sidewalls

A Lifetime Warranty for Ropes and Stakes

A Lifetime Warranty for a Few Natural-Loss Parts

50% Off for Part Order Exceeding the 6-Month Warranty

Party Tent (Smaller or Equal to 10’ x 30’)

6 Months Warranty for Cover and Poles

A Lifetime Warranty for Connectors, Pegs, Ropes, and Elastic Ropes

50% Off for Part Order Exceeding the 6-Month Warranty

Damages caused by inclement weather not covered by the warranty.

Party Tent (Bigger than 10’ x 30’)

1 Year Warranty for Cover and Poles

A Lifetime Warranty for Connectors, Pegs, Ropes, and Elastic Ropes

Lifetime 50% OFF for Parts Order Exceeding the 1-Year Warranty

Damages caused by inclement weather not covered by the warranty.

Carport

1 Year Warranty for Cover and Poles

A Lifetime Warranty for Connectors, Pegs, Ropes, and Elastic Ropes

Lifetime 50% OFF for Part Orders Exceeding the 1-Year Warranty

Damages caused by inclement weather not covered by the warranty.

Greenhouse

1 Year Free Warranty for Frame

6 Months Warranty for Cover

A Lifetime Warranty for Connectors

50% OFF for Part Order Exceeding 1-Year Warranty

Grow Tent

2 Years Free Warranty

A Lifetime Warranty for Connectors

50% OFF for Part Order Exceeding the 2-Year Warranty

Raised Garden Bed (Galvanized Steel)

5 Years Warranty for Raised Garden Bed Part

2 Years Warranty for Greenhouse Cover

A Lifetime Warranty for Greenhouse Connectors

50% OFF for Part Order Exceeding the 5-Year Warranty

Wooden Raised Garden Bed

1-Year Warranty for Wooden Garden Bed

A Lifetime Warranty for Steel Corner Brackets

50% OFF for Part Order Exceeding the 1-Year Warranty

Patio Umbrella

6 Months Warranty for Frame and Cover (Natural Damages Only)

2 Years Non-Fading Warranty for Polyester Fabric

3 Years Non-Fading Warranty for Yarn-Dyed Fabric

What are not covered?
Quictent shall not be responsible for the inevitable breakdown due to extended use (e.g.exhausted zippers), and defects caused by accident, abuse, alteration, animal attack, bad weather damage, misuse, or improper care(e.g. leave tent outside overnight without precautions).
How can I file for a warranty?
Please contact us with the order number(required) and photos of defects(if applicable) so that the Quictent customer service expert can help out as soon as possible.
How can I obtain replacements for parts which are out of warranty?
Please contact us with your original order number, needed part number and pieces for each part. A customer support expert will get back and follow up on your request in hours.

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