FAQ

FAQ
Here you'll find the most Frequently Asked Questions.

Q: Why buy from Quictent US?
A.SAVE: Not only are our prices competitive plus 48 states free shipping
FAST: US local stock, dispatch in 24hrs
SAFE: We only take Paypal payment - the safer and easier way to pay
Satisfaction guarantee: 5 star after sale services & 15 days no questions asked return policy.
Professional: All our tents are ISO 9001:2000 standard certified.
Click here to know more

Q: What is the relationship between Quictent? and Peaktop?
A.Peaktop is the brand of camping tent, which is a sub-brand of Quictent

Q: Are Quictent tents waterproof?
A.Quicent tents are manufactured to ISO 9001:2000 standard, which provide greater water resistance, but, if a drip does occur, we are glad to help you.

Q: What is the difference between your pop up canopy series and elegant canopy series?
A.There is no much difference. The elegant canopy series are pyramid-roof design, which is 0.6m higher than pop up canopy series.

Q: What is Oxford, polyester, PE and PVC?
A.Click here to find out.

Q: What does silver-coated mean?
A.Waterproof and UV protection. Fire retardant is better than normal one

Q: Do you offer next day delivery?
A.Sorry, we can not accept rush order, because it costs time to handle info. and arrange delivery.

Q: Can I come and collect?
A.Yes, please contact us or click here to know our delivery policy.

Q: How can I change my shipping address and billing address?
A.Log in your account, and you can eidt in "My Account".

Q: How many people needed to erect a Qucitent tents?
A.Two people is recommended for canopies and small size party tents. However it is still easy to erect by yourself. For large party tents, the more people work together, the faster it will be erected.

Q: Do you offer Printing&Branding service?
A.Currently, we do not offer Printing&Branding service, but we are expected to do this in the near future.

Q: What payment methods do you accept? And will I get an invoice?
A.Currently we only accept Paypal or credit card through Paypal. However, we are always seeking to extend the range of payment options for you. We are expected to accept card payment in the near future. We will send you an email of your detailed order info., you can print the invoice by yourself.

Q: Can I Cancell my order ? How can I get a refund?
A.Click here to find out

Q: My question isn't covered on your FAQs page.
A.For any other questions, please contact us, our CS team will reply you asap.